FAQs
Q: What certificates do you have for your products?
A: CE, FCC, ROHS, MSDS
Q: Does your factory support OEM / ODM production?
A: Yes, at least our factory provide OEM production for 2 major brands of self balancing scooter in the United States market.
Q: Can I visit your factory?
A: Of course, but you need to make reservations in advance.
Q: What's the valid period of products offers?
A: 30 days.
Q: What are the product warranty terms?

A:

Product warranty:
1.Battery is half one year warranty.
2.Wheel is one month warranty, belongs to consumer goods.
3.Artificial damange is not in warranty.

Shipping charge statements (normal used damage)
1.Factory undertakes the shipping charge for quality issue within 7 days after sale.
2.Factory and buyer undertake half each within 30 days.
3.Buyer undertakes the shipping charge out of 30 days but in warranty.
4.Factory won't undertake shipping charge and repair charge for artificial damage.

Q: Need to pay a deposit Before order?
A: Yes, it need to pay 50% deposit before.
Q: When the pay balanced amount?
A: The ballanced amount need to pay before shipping.
Q: What methods of payment do you accept ?
A: Telegraphic Transfer, PAYPAL , WESTERN UNION

paypal      westernunion
Q: How much is the delivering cost ?

delivery
A: We usually ship the product via DHL , UPS , FedEx , TNT or china EMS. Freight is according to destination, please contact us for specific Freight.
TNT   DNL UPS
FedEx EMS
Q: How many working days is delivery lead time ?
A: neutal sample (without logo): 1-2 days; OEM sample: 3-4days; bulk order delivery time: 10-13 working days after confirming samples
Q: What are the main advantages of your factory?

A:

1. We can offer ex-factory price with guaranteed quality since we are direct manufacturer, without any resell process.
2. Product is unique, delicate, private models are with patent.
3. International management group, offer the whole solution from desigm, sample, printing and produce.
4. Specialized in produce and sale, manufactures directly, customizing time is short.